Contact Us

Questions, Feedback, or Need More Information?

If you have any questions that aren’t covered on our information pages or something isn’t entirely clear, don’t hesitate to reach out!

Please send an email to: layqaoequj38967@outlook.com
Include your name, contact phone number, and city. If your inquiry is regarding after-sales service, please share product photos to help us assist you faster.

Customer Service Hours

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday: 10:00 AM – 6:00 PM

  • Sunday: Closed

Frequently Asked Questions (FAQ)

Q: How long will it take to receive my package?
A: We usually take 3 to 7 days to fulfill your order before dispatch. Once shipped, depending on your country or region, estimated delivery time is 14 to 30 days. Please allow extra time during holidays.

Q: What is the return policy?
A: After we receive and inspect your returned item, we will process a return or exchange. Please allow at least 14 days from receipt of your item to complete the process.

Q: How can I contact AuraHome regarding my order?
A: You can email us at layqaoequj38967@outlook.com or use the contact form on our site.